Shipping Policy

Last Updated: July 26, 2025

At Agrohills, we aim to deliver our pure Himalayan products—Shilajit, honey, and more—fresh, fast, and in perfect condition. This Shipping Policy outlines the delivery options, timeframes, charges, and terms related to shipping our products to you.

Shipping Coverage

We currently ship across all major cities and regions within India.
📦 International Shipping: Available only for select products and countries. Please contact us before placing an international order.

Order Processing Time

Orders are typically processed within 1–2 business days (Mon–Sat, excluding public holidays).
You’ll receive a tracking number via email/SMS once your order is dispatched.
In case of any delay or stock issue, our team will notify you immediately.

Estimated Delivery Time

Destination Type	Estimated Delivery
Metro Cities	2–4 working days
Other Cities/Towns	4–7 working days
Remote Areas	7–10 working days
International	10–15 working days (customs delay possible)

Note: These are estimates and may vary based on courier delays, weather, or local restrictions.

Shipping Charges

Prepaid Orders:
₹0 – Free shipping on all orders above ₹499
₹49 – Flat fee on orders below ₹499
Cash on Delivery (COD):
₹50 extra COD charge applies (where available)
International Orders:
Shipping cost calculated at checkout based on location and weight.

Order Tracking

Once your order is shipped, we’ll send you:

A tracking link (via email/SMS)
The courier service name and tracking ID

You can also track your shipment from your My Orders section on agrohills.in.

Delays & Undelivered Orders

We are not liable for delays caused by:

Incorrect or incomplete address entered at checkout
Courier service issues, public holidays, strikes, or force majeure
Local delivery restrictions (e.g., lockdowns or area bans)

📢 If your order hasn’t arrived within the expected time, contact us within 5 days of the expected delivery date.

Damaged or Tampered Deliveries

If you receive a shipment that appears damaged or tampered, do NOT accept it and notify us immediately.
If accepted, please share:

Photos/videos of the package condition
Unboxing proof showing product damage

We’ll investigate and process replacements/refunds as applicable.

Address Changes or Order Edits

Once placed, orders cannot be edited or re-routed. Please double-check your shipping address before confirming.

For urgent issues, email us within 2 hours of placing the order—we’ll try to accommodate if the order hasn’t been packed yet.

Contact Us

Questions about shipping? We’re here to help.
- Email: support@agrohills.in
- Phone: [Insert contact number]
- Business Hours: Mon–Sat, 10:00 AM – 6:00 PM IST